General Terms & Conditions

  • All our consultations are free and will be carried out by one of our expert hair team.  This complimentary consultation includes a complete analysis of your hair, scalp condition, hair texture and hair abilities.  Our team will consult you on all aspects of how to look after your hair at home so you always have healthy manageable hair.  The time allowed for a consultation is at the stylists discretion but is usually approximately fifteen minutes.
  • Our price structure is tiered accordingly to our stylists experience.  We reserve the right to change the level of a stylist without notice.
  • If you are more than 15 minutes late we may have to ask you to re-schedule your appointment or offer an alternative service or day for your appointment.
  • We require at least 24 hour cancellation notice for all hair and services.
  • If you are unsatisfied with any service, we require that you call us within 48 hours of your appointment.  No refunds or alternative services will be offered before your hair is fully assessed by a salon manager or supervisor.
  • Retail products will only be refunded if un-opened and in original packaging with a purchase receipt or if there is a fault with the product.
  • Gift cards or for services in the salo only not to be used for retail purchases

Wash, Cut & Finish Terms & Conditions

  • We offer complimentary fringe trims with for our existing clients. Full cut prices will apply for cutting and styling a new fringe.
  • Extra charges for long hair, extra services and time are at the discretion of your stylist.  You will be informed of any extra charges before the stylist begins this service.

Colour Terms & Conditions

  • All clients that have not had a colour service in any of our salons before are recommended to have a skin allergy patch test done 48hours before any colour appointment.  We also recommend that existing customers have a patch test if they haven’t visited one of our salons for six months or more. Speak to any of our stylist and they will be happy to give you advice on this.
  • Our price for colour services does not include any finish services. (i.e.: blow dry or cut & blow dry). We require that all colour services are followed by an express dry at the very least.
  • Extra charges for partial colouring or extra services by quotation and your stylist discretion.  You will be informed of any extra charges before this service is performed.
  • Extra charges for long hair or extra time are at the discretion of your stylist

All of our terms and conditions are subject to change at any time and are at the discretion of the management.